Return Policy for Kelpuj Traders – eStockMall Online Store (Excluding Mobile Display and Tempered Glass)

Thank you for shopping at eStockMall. We want you to be completely satisfied with your purchase. Please read our return policy carefully to understand the guidelines and procedures for returning products.

Eligibility for Returns
a. Our return policy covers all products purchased from the eStockMall online store, except for mobile displays and tempered glass.

b. To be eligible for a return must be Unbox Video , Product Front and Back Photo, the product must be unused, in its original condition, and in the original packaging.

c. Returns are accepted within 7 days from the date of delivery. Importnat : Cash on Delivery (COD) Orders & RTO Policy
Cash on Delivery (COD) is available on eligible orders.
If a COD order is returned to us (RTO – Return to Origin) due to customer refusal, customer unavailability, incorrect address, or any customer-related reason, the following charges will be deducted from the refund amount:
COD Processing Fee: ₹60
Return Shipping Charges: ₹60
Total Deduction: ₹120
The remaining balance amount, if any, will be refunded to the customer after the returned parcel is received and verified.

Exclusions
a. Mobile displays and tempered glass are not eligible for returns due to their delicate nature and vulnerability to damage during installation.

b. For mobile displays and tempered glass, we recommend inspecting them carefully upon delivery and reporting any issues immediately.

Return Process
a. If you wish to return an eligible product, please follow these steps:

i. Contact our customer support team within 7 days of receiving the product, stating your order number and the reason for the return.

ii. Our customer support team will guide you through the return process and provide you with a return authorization if the return is eligible.

iii. Pack the product securely in its original packaging, including all accessories and documentation.

iv. Return shipping costs are the responsibility of the buyer. This means you, as the customer, will bear the expense of sending the item back to us. We recommend using a reliable courier service to ensure the safe return of the product.

Inspection and Refund
a. Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria mentioned in section 1.

b. If the product passes the inspection, we will process the refund within 7-10 business days, using the same payment method used for the original purchase.

c. The refund will be issued for the purchase price of the product, excluding any shipping fees or additional charges incurred during the original purchase.

d. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

Non-Compliant Returns
a. If the returned product does not meet the eligibility criteria or shows signs of use, damage, or missing components, we reserve the right to reject the return and ship the product back to you at your expense.

Damaged or Defective Products
a. In the case of receiving a damaged or defective product (excluding mobile display and tempered glass), please contact our customer support team within 48 hours of receiving the product to report the issue. We will guide you through the resolution process, which may involve replacement or repair of the product.

Customer Support
a. If you have any questions or need assistance with the return process, please contact our customer support team at return@estockmall.com. Our team will be happy to assist you.

Please note that this return policy applies only to purchases made through the eStockMall online store and may differ from the return policies of other eStockMall authorized retailers or marketplaces.